Customer Help & Procedures

How do I return an item that was sent to me in error?

In the unlikely event that we have sent you an item that was not the one that you ordered please contact us to inform us of the problem.

Please note that goods should be checked immediately on delivery and any errors should be notified to us within 7 working days.

Please note that we will cover the cost of a return where we have sent you the incorrect item. This return cost should not exceed £7.50 without authorisation from us as we may opt to arrange for a collection of the item. Please note that collections can only be arranged for certain items.

Please use our contact Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return unless the goods are faulty or damaged.


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