Customer Help & Procedures

Can't find the product you are looking for?

There are a number of ways to find the product that you require.

Probably the easiest is to use our quick search facility at the top of every page. Simply enter some relevant keywords that describe the item you require and click the Go button. Our search engine will provide you with a list of the most relevant matches, plus a list of categories that contain items that match your criteria.

You can also drill down through the list of categories at the left hand side of the page. The categories may expand into further sub-categories if that is appropriate to the section you are looking at.

If you know the manufacturer of the product you are looking for you can browse the site in such a way that it shows you products that are made by that manufacturer only. Click here to browse by manufacturer.

If you are still having trouble finding what you want please use the Advanced Search feature as this lets you search the site in a number of ways to allow you to filter the products.

If you’re still unable to locate your item please contact us and we will assist you.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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