Customer Help & Procedures

Will I get notifications about my order status?

We endeavour to keep our customers informed regarding the progress of their orders at every stage. This is why it is important to provide us with an email address, and to ensure that you enter your email address correctly.

When you first place your order you will receive an email almost immediately confirming your order reference.

Once we have received your order, it is submitted to checks and validations - depending on the outcome of this process you will either receive a full order confirmation, or an email notifying you of any problems. This email should follow fairly shortly after you have placed your order.

As your order progresses through our system you will be notified of any important milestones. These may include :

- notification of the despatch of your order
- notices of any delays that might occur (out of stock items etc)
- notifications of problems charging your card

These emails do not need a reply unless they specifically ask for you to contact us, or unless your goods are not received.

If we send your goods by DPD Carrier, and you have supplied us with your mobile telephone number, you will also receive a SMS notification (text message) regarding a more exact delivery time. The despatch method we use will be governed by the weight / size of your order.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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