Customer Help & Procedures

How will my item be sent?

The method of despatch will depend on the size, weight and value of the order.

We use the following methods of despatch :

- DPD Courier (usually next working day delivery except certain locations)
- UK Mail Courier (usually next working day delivery except certain locations)
- Royal Mail (usually 1 to 5 working days delivery)
- Direct From Supplier (usually 2 to 4 working days delivery)
- Pallet delivery (usually 1 - 2 working days delivery)

The despatch method will depend on the size, weight and value of the items and the times quoted only apply from the time that we despatch the item. They should be used in conjunction with the availability times to estimate overall delivery time.

If you have any special requirements, please ensure you leave details in the comments section of your order or call us to arrange details. Please note that a charge may apply for special arrangements.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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