Customer Help & Procedures

Why do you prefer a landline number?

We ask for a landline number if possible, for security purposes, to help prevent credit card fraud for both ourselves and for the general public.

Fraudsters rely on being able to give bogus address details and untraceable mobile telephone numbers and so asking for a landline telephone number is one basic step towards stopping online fraud.

We will accept orders without a landline number but in some cases (for example high value orders) it may delay the processing of the order as it is more difficult to carry out the relevant security checks using only a mobile phone number.

If you simply want to give a mobile number as it is easier for us to contact you that way in case of a query, you could enter that in the Alternative Contact Number.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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