Customer Help & Procedures

How do I return Damaged Goods?

In the unlikely event that we have sent you an item that was damaged in transit please contact us to inform us of the problem.

If we inform you that the item needs to be returned to us at Tooled-Up.com then please use our Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return unless the goods are faulty or damaged.

Please note that in certain cases we may need to examine the item(s) before re-sending replacements. If this is necessary we will try to make this happen as quickly as possible.

Important:
Please note that ALL damage claims must be reported to us within 3 working days of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once goods have been used. We reserve the right to charge for goods sent as replacements for the original item if the damaged item is returned used or if the damaged item is not returned back to us.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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