Customer Help & Procedures

What do I do if I have received my email confirmation of despatch but have not received my goods?

Although most of our courier deliveries arrive within 1-2 days after despatch and Postal within 3-5 days it can sometimes take longer to receive your goods especially in peak periods. If you have received a tracking number for your parcel (Courier & Special Delivery Only) please see the link from your despatch email for further information.

If the order still does not arrive please contact us to inform us of the problem. Please remember to take note of when the item was despatched before notifying us of any problem.

Notifications of goods not received AFTER despatch must be made within 21 days of the original despatch. Failure to do this may invalidate any claim made. Any notification of goods not received under these terms must be made in writing by email or letter in addition to any telephone call made.

Although we may agree to resend goods lost in transit before any claim forms are filled out, we reserve the right to charge you for any items resent because of being lost in transit if you fail to return the required declaration of items lost in transit from either ourselves or our courier / royal mail.

Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :