Customer Help & Procedures

Can I order over the telephone?

Our website is protected by the latest Secure Sockets Layer (SSL) technology which protects your personal and payment information which means that it is perfectly safe to order online.

If however you still prefer to speak to someone to place your order, you can call us on 0844 335 3902.

Our Express Order line is open 24 hours a day, 7 days a week, but this line is only available for customers wishing to place a new order, and will be unable to deal with queries relating to existing orders.

If you require assistance with an order that you have already placed please contact customer services during our normal opening hours, 9.00am to 5:30pm, Monday to Friday, excluding bank holidays and seasonal variations.

Payment can be made by a Credit or Debit card. We accept all major cards including Visa, Visa Debit, Mastercard, Visa Electron & Maestro.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




Tooled-Up.com