Customer Help & Procedures

What do I do if I have goods missing from my delivery even though my delivery note says I should have them?

It is rare that goods will be missiing from your delivery however it can of course sometimes happen. Please report any missing goods to us immediately and not later than three working days after you have received your parcel. Claims for missing goods after 3 working days of receipt of your parcel cannot be accepted.

Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :