Customer Help & Procedures

I want to cancel my order

You may cancel an order prior to it's despatch providing we have no special agreement to order the item in for you such as bulk orders if you are a business or company. If the item has been despatched you will have to return the product according to our returns policy. Please also see the section returning unwanted goods for more information. Please use the contact form here for more information on cancelling an order. Please note that the website can be up to 12 hours behind when displaying despatch status for your order.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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