Customer Help & Procedures

Delivery not made as you were out at the time

If goods are returned to us due to you not being in when delivery is attempted we reserve the right to charge for return of the goods back to us by deducting the original delivery charge and return charge from any refund provided. Please note that we usually make at least 2 attempts to deliver goods and we always send a confirmation email the working day before delivery. Our courier will also leave a card for you to contact them and return of goods to us, usually only occurs if no reply is made once a card is left.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




Tooled-Up.com