Customer Help & Procedures

Pictures & Descriptions

Although we endeavor to keep our pictures & descriptions up-to-date we do sometimes encounter errors. All our pictures are intended as a guide only and descriptions are the main information supplied to describe a product - these should be used in preference to the picture. Please note that small variations do sometimes occur between the printed picture and what is supplied.

Please note that where a picture includes items other than those described ie A toolbag with tools - this is intended for presentation purposes and the tools are NOT included unless the description actually says that they are included.

If an item has no picture or description and you are in any doubt as to what the item is, please call to confirm before completing your purchase.

Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :