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Please click on a help topic below to get more information :

 

• About Tooled-Up.com

• ---

• Who are we and how long have we been trading?

 

• Ordering

• ---

• Will I get notifications about my order status?
• Why haven't I received any email notifications?
• How do I cancel an order?
• What do I do if my details have changed?
• Acceptance of your order
• How can I track my order?
• When will I receive my order?
• How will my item be sent?
• What happens when I receive my goods?
• How can I calculate my postage charges?
• Why don't you ship to my country?
• Why do you prefer a landline number?
• What is my 3 Digit Card Security Number

 

• Payment

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• What payment methods can I use on the website?
• Can I order over the telephone?
• Can I order by Fax?
• Can I order by post?
• Can I pay by cheque or postal order?

 

• Product Information

• ---

• Prices of goods
• Technical Information
• Guarantee / Warranty Details
• Health & Safety
• Pictures & Descriptions

 

• Goods Missing/Not Received

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• What do I do if I have goods missing from my delivery even though my delivery note says I should have them?
• What do I do if I have received my email confirmation of despatch but have not received my goods?

 

• Returns & Collections

• ---

• How do I return a faulty item?
• Can I return an unwanted item?
• How do I return an item that was sent to me in error?
• Collections
• How do I return Damaged Goods?

 

• Cancelling Orders

• ---

• I want to cancel my order
• Refusing a delivery once goods have left us
• Delivery not made as you were out at the time

 

• Website Help

• ---

• How do we protect your details?
• Does the website use cookies?
• Why is my basket is empty after I have added an item?
• Can't find the product you are looking for?
• Copyright & Trademarks

 

• Mailing List

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• How can I receive details of your latest special offers and new products?
• How do I unsubscribe from your mailing list?

Tooled-Up.com  78 Suez Road  Brimsdown  Enfield  Middlesex  EN3 7PS   Tel : 0870 240 8141

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