Customer Help & Procedures

Can I return an unwanted item?

You may only return an item that is unwanted under the following criteria and if you are not ordering goods as a business or company:

- The item is in an 'as new condition'. It must be returned to us in it's original condition unused and in it's original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so carefully). It should be returned with the original box, packaging, accessories. Do not write directly on the packaging.

- You notify us in writing by fax, letter or email within 14 working days of receipt of the item and return them within 30 days. We recommend you keep a copy of this.

- The order is not an order for a business or company.

Items not returned to us in an 'as new condition' will be subject to us claiming costs in relation to making these products re-saleable.

Please note that if an exchange for another item(s) is requested then you agree to the standard delivery charge that would apply to that item(s) if purchased through our checkout procedure on our website.

Please use our Printable Returns Form as a covering note for the item. Failure to complete this form may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the unwanted item are to be paid by yourself and return must be made to the correct despatch warehouse. We will inform you when notified of your intention to return an item of where this should go to.

Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with the courier or mail service that you used.

All goods returned to us as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions. Any free or bundled items received with the product must also be returned.


Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :




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