Steinel Warranty

Steinel is a German company that manufactures heat guns and glue guns in both professional ranges - which are engineered for heavy use and demanding applications - and DIY models, which offer a cost effective alternative for hobbyist or domestic use. Steinel tools are also known for their high quality and durability.

All Steinel products carry a free guarantee which protects you against the cost of repairs due to manufacturing faults for the first 3 years of ownership if used in a domestic/DIY setting. Steinel tools purchased for commercial/professional use are covered by a 1 year warranty.

Certain items and components are considered consumable and are not covered by warranty.

This is a manufacturer backed warranty at the discretion of, and subject to an inspection by, the manufacturer within the terms and conditions of fair wear and tear and correct usage of the tool. Damage caused by accident, misuse and unauthorised repair or modification is not covered.

I have an issue with my Steinel product

We will exchange or refund within the first 30 days if a manufacturers fault is found. This is subject to a manufacturer’s inspection & authorisation, and please note you must contact Steinel in the first instance – this enables them to run through a few basic diagnostic checks to verify the issue and ascertain if the tool needs to be returned to a service centre or can be fixed with a user-replaceable part. If your tool develops a fault thereafter or during its extended warranty period, you must go through the manufacturers repair procedure using the contact details on this page.

In the event of an issue with an individual component please contact Steinel directly for assistance.

Contact Details

Steinel (link)

Telephone: 01733 366700

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