Stihl Warranty

STIHL offers a diverse range of products tailored for both domestic and professional applications. Selecting the appropriate equipment for your specific tasks significantly reduces the risk of operational issues. To further safeguard your investment, STIHL provides a comprehensive warranty program.

When investing in high-quality tools and equipment, it’s essential to have peace of mind knowing your purchase is protected. STIHL’s warranty programs are designed to offer dependable support, ensuring your equipment remains in top condition for both domestic and professional use. Here’s a summary of coverage for domestic and professional use.


Warranty Coverage:

• • Domestic Use: Most STIHL handheld machines come with a 2-year warranty from the date of purchase when used for their intended purpose. Pressure washers are covered for 3 years under domestic use. Additionally, certain products, such as iMOW® robotic mowers and specific lawn mower models, offer extended warranties of up to 5 years, subject to product registration and annual servicing.


• • Professional Use: STIHL handheld petrol machines are warranted for 1 year from the date of purchase when used professionally. Pressure washers used professionally are covered for 2 years. It's important to note that some cordless products, like the AS System and AK System, are not covered under warranty for professional use.

For detailed information on warranty terms, conditions, and product eligibility visit the official STIHL UK website. Certain items and components are considered consumable and are not covered by warranty.

This is a manufacturer backed warranty at the discretion of, and subject to an inspection by, the manufacturer within the terms and conditions of fair wear and tear and correct usage of the tool. Damage caused by accident, misuse and unauthorised repair or modification is not covered.

I have an issue with my STIHL product

We will exchange or refund within the first 30 days if a manufacturers fault is found. This is subject to a manufacturer’s inspection & authorisation, and please note you must contact STIHL in the first instance – this enables them to run through a few basic diagnostic checks to verify the issue and ascertain if the tool needs to be returned to a service centre or can be fixed with a user-replaceable part. If your tool develops a fault thereafter or during its extended warranty period, you must go through the manufacturers repair procedure using the contact details on this page.

In the event of an issue with an individual component please contact STIHL directly for assistance.

Contact Details

Andreas Stihl Limited
Contra House
Oak Close
Camberley
GU15 3FG

Tel: +44 (0)1276 20202 (Monday to Friday, from 08:30 to 17:00)
Or to email, Click Here