Customer Help & Procedures
Please consult the list of customer help articles below for help with using our website, procedures regarding placing your order, and for our specific terms & conditions. Please click on a help topic below to get more information :
- How can I track my order?
- When will I receive my order?
- How will my item be sent?
- What happens when I receive my goods?
- How can I calculate my postage charges?
- Why don't you ship to my country?
- Why do you prefer a landline number?
- What is my 3 Digit Card Security Number
- Will I get notifications about my order status?
- Why haven't I received any email notifications?
- How do I cancel an order?
- What do I do if my details have changed?
- Acceptance of your order
- What payment methods can I use on the website?
- Can I order over the telephone?
- Can I order by post?
- Can I pay by cheque or postal order?
- Prices of goods
- Technical Information
- Guarantee / Warranty Details
- Health & Safety
- Pictures & Descriptions
Returns & Collections
- How do I return a faulty item?
- Can I return an unwanted item?
- How do I return an item that was sent to me in error?
- How do I return Damaged Goods?
- I want to cancel my order
- Refusing a delivery once goods have left us
- Delivery not made as you were out at the time
- How do we protect your details?
- Why is my basket is empty after I have added an item?
- Can't find the product you are looking for?
- Copyright & Trademarks
- How can I receive details of your latest special offers and new products?
- How do I unsubscribe from your mailing list?