Most frequently asked questions
Your query may have already been answered - please check our frequently asked questions or customer help sections below.
- How can I track my order?
- When will I receive my order?
- How will my item be sent?
- What happens when I receive my goods?
- How can I calculate my postage charges?
- Will I get notifications about my order status?
- How do I cancel an order?
- How do I return a faulty item?
- Can I return an unwanted item?
Contact us by Email
Please select the appropriate option from the choices below for your enquiry if you wish to contact us via email as this will help ensure your enquiry is routed to the correct person and is dealt with more effectively :
- Technical Questions - queries about any technical aspect of a product, e.g. size, weight or suitability for a particular task, you may be able to contact the manufacturer directly for in-depth information.
- Product Enquiries - queries about a specific product for example stock availability, delivery times etc.
- Cancel my order - if you wish to cancel an order that has not already been despatched to you. If your order has been despatched you will need to go through our normal returns process.
- Customer Feedback - for comments and suggestions regarding our website or our service.
- Complaints - if you should have a complaint about our service.
- Sales Enquiries - for any other queries.
Contact us by Telephone
For sales or general enquiries please contact our sales telephone number :
020 8805 3535
Our Customer Service and Technical Help Phone Lines opening hours are as follows :
|Tooled-up.com Customer Service Phone Line||Shop Hours|
|Monday-Friday||9:00am - 5:30pm||8:00am - 5:30pm|
|Saturday||Closed||8:00am - 12:00pm|
Contact us by Post
If you need to write to us our postal address is :
78 Suez Road
If you are looking to track an order, or update your account details please sign in to your account where you will have access to all of that and more :
Visit our tool super store in Brimsdown, Enfield, Middlesex.