Gardena ClickUp! Insect Hotel
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Customer Questions & Answers
Q : There are 2 silver rods in my click up bird feeder kit. What are they for?
A : Hi Robbi, I'm not sure if you mean this product (the insect hotel) or the bird feeder (21033121)? However we took a look at both of them and none of the ones we have in stock come with a pair of rods, so I'm afraid I'm not sure how to explain those! If you still want to get to the bottom of it you could always try contacting our sales team with a photo of them if possible, and hopefully they might be able to identify what they are?
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This product carries a full 5 year manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage, batteries, blades, bulbs and other consumables. In the unlikely event of a fault the item returned is subject to fair wear & tear and must not have been used beyond the scope of it's design.
Some manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem more quickly.
We will exchange or refund within the first 30 days if a manufacturers fault is found with this product. Thereafter a repair or exchange as appropriate will be offered.
After the first year any warranty claims should be resolved with the manufacturer directly. To claim the full warranty a registration form may need to be completed - please check the paperwork enclosed with this product when purchased.
Get help regarding Gardena ClickUp! Insect Hotel
For any technical enquiries relating to this product it is best to call the manufacturer, Gardena, direct on 01325 302277.
For any other queries relating to ordering this item, stock availability, existing orders or returning faulty items etc please contact us at Tooled-Up at email@example.com or call on 020 8805 3535.