Black and Decker FSM13E1EPP Basic Steam Mop
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Read 20 Customer Review(s) for Black and Decker FSM13E1EPP Basic Steam Mop
Cleaned rough surfaced floor tiles well
This is a basic steam mop and a Which? Best buy. It was offered at a great price and it does what is required brilliantly .
Very pleased with this reasonably priced steam mop
I deliberately chose this relatively low priced mop as it had such good ratings on Which? I am not disappointed with my purchase at all! Heats up quickly and is light enough for me to carry between rooms even when full of water. Only criticisms would be that the cord is quite short, so I have overcome this by using an extension lead.
Quite basic but does what I want it to do. Easy to put together. Good product for the price.
great Steam cleaner for the money . Great investment !
First-class product, recommended by Which magazine, and more than matches the excellent qualities reflected in the article. As one of the cheaper steam mops on the market, it has outperformed many of its pricier counterparts. It really has made a difference to our floors, from the slated kitchen floor to the wood of the lounge, it is now an integral part of our cleaning utensils.
Excellent product. Met our expectations
Very effective, attractive, light and fairly easy to use.
I'm quite pleased with this product. It cleans well and is simple to use. The only downside is that the cable isn't that long and could do with being longer. Other than that, a good steam mop.
Great makes life a lot easier
Simple & straightforward steam mop, which is just what I wanted to replace mop & bucket. Easy to fill from the tap and quick to get to steaming point. There is a ‘pause’ button on the mop so you can control the steam while you move furniture etc. I find it quick to dry as it doesn’t leave the floor too wet. My only negative would be that the power cable is not long enough, so I deducted a star for that - but it is quick to just plug into a different socket to finish the job.
Very short cord, no way of wrapping cord when not in use but ok apart from that. Delivery took nearly three weeks, I emailed a couple of times and got a generic response. So if you need something in a hurry shop elsewhere.
Good basic steam mop. Flex could be longer also very frustrating that it doesn’t stand up by itself.
Still new but the performance is very good. Feel slightly apprehensive about how long the swtches will last. Would have liked a storage facility for the cord - just 2 oposing hooks would have done.
Having purchased a Black and Decker steam mop a few years ago and been very satisfied with it, I was disappointed that, through my own carelessness, the ratchet on the handle broke and the steam mop kept falling over when I wasn’t holding it. I ordered the Basic Steam Mop hoping that it would be as satisfactory as my original mop. Unfortunately, the new mop is definitely ‘basic’ and not as good for several reasons. I don’t remember exactly what I paid for the first mop, but I know it was more so I’m sure that would explain why the new mop is somewhat disappointing. Nevertheless, I appreciate that one gets what one pays for and overall, I am satisfied with my purchase. I do however, wish that the cable was longer!
I used this mop to clean my bathroom tiles. Because they are black and very shiny this mop left A lot of water marks. Shame as it is very easy to use but really not effective with shinny mirrored surfaces. I asked to return it but no chance with this retailer.
Don't buy, it is garbage.
Lead not long enough have to keep replugging in
Customer Questions & Answers
Q : It says you can use it on sealed floor does this includes wood floor not clear on the description
A : Hi Rehena, no - steam mops in general are not recommended on any kind of wooden floor
Q : Can I buy an attachment which would enable me to clean carpets?
A : Black & Decker do not appear to manufacturer a carpet cleaning attachment for this steam cleaner.
Q : can you get replacement pads for this model
A : Yes I can confirm we do sell replacement pads, the item number is 21000148.
If you require more information or assistance with this product please consult the links below :
This product carries a full 2 year manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage, batteries, blades, bulbs and other consumables. In the unlikely event of a fault the item returned is subject to fair wear & tear and must not have been used beyond the scope of it's design.
Some manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem more quickly.
We will exchange or refund within the first 30 days if a manufacturers fault is found with this product. Thereafter a repair or exchange as appropriate will be offered.
After the first year any warranty claims should be resolved with the manufacturer directly. To claim the full warranty a registration form may need to be completed - please check the paperwork enclosed with this product when purchased.
Get help regarding Black and Decker FSM13E1EPP Basic Steam Mop
For any technical enquiries relating to this product it is best to call the manufacturer, Black and Decker, direct on 0330 808 0719.
For any other queries relating to ordering this item, stock availability, existing orders or returning faulty items etc please contact us at Tooled-Up at firstname.lastname@example.org or call on 020 8805 3535.