Black and Decker FSMH13E5EPP 5 in 1 Steam Mop
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Read 6 Customer Review(s) for Black and Decker FSMH13E5EPP 5 in 1 Steam Mop
Does exactly what I want
Does exactly what I want
This is the third steam mop I have purchased and by far the cheapest representing very good value for money. So far I have only used it to clean floors with. The mop heated up very quickly within a few seconds. As well as turning it on you have to press the steam button . Neither of the buttons are very large and you have to look for them. The swivel head of the mop is great and allowed me to clean right up to the skirting boards where other cleaners do not reach however the lack of cable length makes it difficult to clean large surface areas, so if like me you have a large floor space to clean and not a lot of plugs this can be a problem. Next time I use it I will have to plan my route according to the plugs as I had to keep unplugging and plugging it in.Also the water tank is quite small so again this can stop you from cleaning a large area. This said, it did a good job of cleaning my floors which is great when you have dogs and muddy paw prints. I will help me keep the high traffic areas cleaner and being steam dries so much quicker than a mop and bucket.
Good product, performs well, wish there had been more pads included or at least a list of stockists. (admin comment: please see the accessories section at the right of the page to view the pads we stock for this product)
Total waste of money. The cord is too short so 2 rooms in my house are uncleanable due to the cord length. Secondly the cord has nothing to wrap round while it is being stored, thirdly it will not stand up in it's own. The first one broke after 8 weeks and Black and Decker replaced it, the second after 3 minutes of use!!! On the positive, while it is cleaning it does a good job.
I bought this to replace my old B&D steam mop but I am disappointed about the changes in design. It is difficult to store the flex on the handle and the flex is far too short. Worse, the mop will not stand up by itself, it has to be lent on something. I think this is a H&S issue as it often falls down creating a trip hazard. This is compounded as the very short flex means that it has to be plugged in in a couple of different sockets to cover even a small room. so has to be left propped up.
Customer Questions & Answers
Q : Can I buy a carpet glider for a FSMH13E5....FSMH13E10
A : Hi David, Black & Decker certainly manufacture a carpet glider for the FSMH13E10 as it comes with one in the box. This isn't listed in their catalogue but you may be able to get hold of one as a spare part direct from Black & Decker. If you go onto the support section of their UK website there's a section for spares and repairs - they should also be able to confirm what models this part is suitable for (or recommend an alternative).
If you require more information or assistance with this product please consult the links below :
This product carries a full 2 year manufacturers warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage, batteries, blades, bulbs and other consumables. In the unlikely event of a fault the item returned is subject to fair wear & tear and must not have been used beyond the scope of it's design.
Some manufacturers will offer a direct repair or replacement service (as applicable) which will often resolve your problem more quickly.
We will exchange or refund within the first 30 days if a manufacturers fault is found with this product. Thereafter a repair or exchange as appropriate will be offered.
After the first year any warranty claims should be resolved with the manufacturer directly. To claim the full warranty a registration form may need to be completed - please check the paperwork enclosed with this product when purchased.
Get help regarding Black and Decker FSMH13E5EPP 5 in 1 Steam Mop
For any technical enquiries relating to this product it is best to call the manufacturer, Black & Decker, direct on 0330 808 0719.
For any other queries relating to ordering this item, stock availability, existing orders or returning faulty items etc please contact us at Tooled-Up at firstname.lastname@example.org or call on 020 8805 3535.